It is the policy of the Defense Security Service to resolve employee/management problems quickly and at the lowest organizational level possible. To this end, DSS employees, including management officials, are encouraged to use Alternative Dispute Resolution (ADR) when feasible, to resolve issues brought to the EEO process. The goal of ADR is to assist the parties of a dispute in resolving issues in controversy quickly, creatively, and at less cost than the traditional EEO complaint process.
For more information on the ADR Program for EEO Complaints, please read the FAQ's, and the DSS Regulation 08-13 which covers important information such as eligibility, responsibilities and how the process works. The Director's letter of support further encourages the use of this program. The Office of Diversity and Equal Opportunity has also developed a presentation as a self-guided tutorial on the DSS program for Alternative Dispute Resolution for EEO Complaints.