DoD Security Services (Call) Center

The DoD Security Services (Call) Center (DSS Call Center) assists customers with usage of DSS-managed industrial/personnel security-related systems/applications (NCAISS, ISFD, OBMS, STEPP). The Call Center also provides e-QIP user support (for Industry e-QIP initiated via JPAS) and responds to inquiries regarding personnel or facility security clearances. Customer Service is available Monday through Friday from 6:00AM to 8:00PM EST. The Call Center is closed on weekends and all federal holidays.

When calling (888) 282-7682, customers will hear the following menu options:

1 – OBMS/e-QIP/STEPP/ISFD/NCAISS Account Lockout or Password Reset
2 – Personnel or Facility Security Clearance Inquiries
3 – OBMS
4 – e-QIP
5 – STEPP
6 – ISFD
7 – NCAISS
8 – General Inquiry / Call Center Contact Information

E-mail

• ISFD SARs and SAR-related Correspondence: account.request@dsshelp.org

• All Other Correspondence (related to activities supported by the Call Center): call.center@dsshelp.org

• Please see here for e-mail encryption option procedures/assistance.

Fax

(703) 493-8965

Mailing Address

DoD Security Services Center
10430 Furnace Road, Suite 101
Lorton, VA 22079

News/Alerts

Use of DoD Security Services (Call) Center Mailing Address and Fax Number

DoD Security Services (Call) Center Functions Transition to DMDC Contact Center

Attention e-QIP "As Designed" Users

Attention JPAS/ISFD/DCII/SWFT System Access Applicants

Attention ISFD Access Request (DSS Form 273) Applicants - 'Industry' Users/Customers Only

Attention ISFD Access Request (DSS Form 273) Applicants - Most Common ISFD SAR Reject Reasons