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Contact DSS

Contact Information

Defense Security Service
Attn: Customer Service
2780 Airport Drive, Ste 400
Columbus, OH 43219-2268

E-mail:
SARs and SAR-related Correspondence:


JPAS Correspondence
(other than SAR-related):


All Other Correspondence:

DoD Security Services Center

Customer Service:
Monday through Friday from 6:00 am to 8:00 pm EST.  The Call Center is closed on weekends and all federal holidays.

When calling 1 (888)282-7682, customers will hear the following menu options. You may speak the option or press the respective key.
1 - Account Lockout or Password Resets
2 - Personnel Security Inquiries or Facility Clearance Verifications
3 - JPAS, ISFD, DCII
4 - ENROL
5 - e-QIP
6 - General Information
7 - Frequently Asked Questions
8 - Call Center E-mails
* (asterisk) - Return to main menu

Fax: (614) 827-1544

We appreciate your interest in National Security and the Defense Security Service (DSS).
For additional contact information, please visit the DSS Organization chart.