DoD Security Services (Call) Center

The DoD Security Services (Call) Center (DSS Call Center) assists customers with usage of DSS-managed industrial/personnel security-related systems/applications ISFD, NCAISS, OBMS (system access inquiries only) and STEPP. The Call Center also provides e-QIP user support (for Industry e-QIP initiated via JPAS) and responds to inquiries regarding personnel or facility security clearances. Customer Service is available Monday through Friday from 6:00AM to 8:00PM EST. The Call Center is closed on weekends and all federal holidays.

When calling (888) 282-7682, customers will hear the following menu options:

1 – OBMS/e-QIP/STEPP/ISFD/NCAISS Account Lockout or Password Reset
2 – Personnel or Facility Security Clearance Inquiries
3 – OBMS
4 – e-QIP
6 – ISFD
8 – General Inquiry / Call Center Contact Information


• ISFD SARs and SAR-related Correspondence:

• All Other Correspondence (related to activities supported by the Call Center):

• Please see here for e-mail encryption option procedures/assistance.


(703) 493-8965

Mailing Address

DoD Security Services Center
10430 Furnace Road, Suite 101
Lorton, VA 22079


Use of DoD Security Services (Call) Center Mailing Address and Fax Number

DoD Security Services (Call) Center Functions Transition to DMDC Contact Center

Attention e-QIP "As Designed" Users

Attention JPAS/ISFD/DCII/SWFT System Access Applicants

Attention ISFD Access Request (DSS Form 273) Applicants - 'Industry' Users/Customers Only

Attention ISFD Access Request (DSS Form 273) Applicants - Most Common ISFD SAR Reject Reasons