Defense Security Service (DSS)

The Defense Manpower Data Center (DMDC) recommends that all JPAS account holders who have not purchased PKI certificates should logon to JPAS by 20 January 2012. This will allow you the maximum amount of time to purchase credentials before your JPAS account is deleted due to 90 days of inactivity. For additional information, please visit the DMDC website.

If you have completed any of the below virtual courses and the STEPP system is not recognizing the completion on your transcript, launch the course again, verify the lessons have been marked complete and close the course appropriately. Thank you for your patience and we apologize for any inconvenience.

1. Industrial Security Facilities Database (IS111.06)
2. Industrial Security Facilities Database for DSS Users (IS110.06)
3. JPAS/JCAVS Virtual Training for Security Professionals Course (PS123.16)
4. e-FCL for DSS Users (IS352.06)
5. JPAS/JAMS Virtual Training for Security Professionals (PS124.06)

Effective January 21, 2012, contractors will no longer be able to logon to JPAS using a username and password. Contractors must purchase the required Medium Token or Medium Hardware Assurance certificates before the deadline in order to logon to JPAS. Contractors can now use your CAC, PIV, ECA, or "other" DoD approved PKI to logon to JPAS. For additional information, please visit the Defense Manpower Data Center (DMDC) website at https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS

Please do not send postal mail or fax traffic intended for or requested by the Defense Industrial Security Clearance Office (DISCO) or other DSS offices to the DoD Security Services (Call) Center's mailing address or fax number. JPAS/ISFD/DCII/SWFT system access requests (SAR) comprise the only postal mail or fax traffic processed by the DoD Security Services (Call) Center. To avoid lengthy in-transit delays (or potential non-receipt), postal mail or fax traffic intended for DISCO receipt, such as SF312 submissions, should be mailed to DISCO, 600 10th Street, Fort Meade, MD, 20755 or faxed to (301) 833-3912. Thank you!

The DoD Security Services (Call) Center (aka JPAS Help Desk) is not able to fully assist OPM e-QIP application users whose e-QIPs are managed/initiated directly via the OPMIS Portal (i.e., e-QIP "As Designed" or e-QIP "Direct") in lieu of JPAS; e-QIP "As Designed" does not interface with JPAS. Specifically, the Call Center is not able to view e-QIPs or reset e-QIP Golden Questions for military or DoD civilian personnel and recruits/accessions whose e-QIPs are not managed within JPAS. Affected e-QIP users should contact the appropriate/applicable military agency/unit security manager or officer for assistance. Thank you! (NOTE: THIS ALERT WAS ORIGINALLY PUBLISHED ON 5/12/10 AND IS PERIODICALLY REFRESHED WITH A NEW POSTING DATE.)

The Industrial Securities Facilities Database (ISFD) was developed to Internet Explorer (IE) 7 operating standards. As a result, users of IE 8 may experience varying navigation related issues within ISFD. Enabling the "Compatibility View" function for IE8 has been identified as an effective means of restoring IE 7 related functionality to IE 8.

To enable "Compatibility View", please follow these steps:

1. Open an Internet Explore (IE) browser window
2. Select "Tools"
3. Select "Compatibility View Setting" option
4. Select "Display all websites in Compatibility View" section*
5. Click Close.

*Please note that dss.mil users must also add "dss.mil" to the "Website you've added to Compatibility View" section.

Please note that all Browser configuration changes should be performed under the approval of governing IA and IT related policies.

If the above referenced changes do not resolve ISFD functionality issues, please contact the DoD Security Services Center at 1-888-282-7682 or for further assistance.

In accordance with 2005 BRAC law, the Defense Security Service is relocating from Alexandria, Va., to the Russell-Knox Building on Marine Corps Base Quantico. The new mailing address is below:
Defense Security Service
27130 Telegraph Rd.
Quantico, VA 22134

Due to the transfer of program administration for the Joint Personnel Adjudication System (JPAS), Secure Web Fingerprint Transmission (SWFT) and Defense Central Index of Investigations (DCII) systems/applications to the Defense Manpower Data Center (DMDC), users should now refer to the DMDC web pages at https://www.dmdc.osd.mil/psawebdocs for alerts, notices, user guide resources, etc., pertaining to these systems/applications. Users should bookmark the above-referenced DMDC web site URL to ensure continued receipt of the latest information concerning these systems/applications and may still contact the DoD Security Services Center (1-888-282-7682) for customer service/support. Thank you.